   MICHAEL J'S CUES, TOLEDO, OHIO FREE USA SHIPPING ON EVERY PURCHASE CONTACT US
WE ONLY PROVIDE FREE SHIPPING IN THE USA- ORDER ONLINE OR TOLL-FREE AT 1-800-301-7665
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RETURN POLICY
MOST CUE MANUFACTURERS WARRANTY THEIR CUES AGAINST FACTORY DEFECTS. YOU CAN E-MAIL US TO FIND OUT EXACT INFO ON DIFFERENT CUE MANUFACTURER'S POLICIES.
CUE RETURN POLICY-(Please read carefully). If the cue is damaged in any way when you receive it do not chalk it or use it. ONCE CHALKED IT CANNOT BE RETURNED. You must describe the damage so that you will not be held liable for it. Check your cue over thoroughly when you receive it! If it is damaged in any way or if you are not satisfied for any reason you must notify us with the reason why within 48 hrs either by phone at 1-800-301-POOL (7665) or by e-mail to mike@michaeljscues.com and then ship the cue back to us (or we may direct you to return it direct to the manufacturer) insured within 7 business days un-used, unchalked and otherwise un-harmed and after the manufacturer examines the cue we will (at your option) either replace the cue (if possible) or give you a full refund of the amount you paid (including shipping) or give you a credit for the amount that you paid good towards another cue. If we receive the cue and it has been chalked it will be shipped back to you and there will be no refund. Your refund will be made after the cue is returned to the manufacturer and we have received our credit from them. All refunds will be made in the same manner in which you made payment. After the 48 hrs it is your cue and it is your responsibility to take care of it. Customer is responsible for return shipping costs. There are no guarantees against breakage, splitting, warpage, tip replacement, dings or dents or any damages that may be incurred by user after purchase. IT IS THE CUSTOMER'S RESPONSIBILITY TO INSURE THE RETURN SHIPMENT FOR THE TOTAL AMOUNT PAID. Customer must initiate insurance claim if shipment is lost or stolen. If customer does not have the return shipment insured and the product is lost or stolen- it is the customer's loss. Please note- You do not have to return the cue within 48 hrs- You just have to notify us within 48 hours of your intentions to return it and then ship the cue back within 7 business days. If cue is not returned within this stated time frame- your refund will not be honored and you return cue delivery to us will be refused.
Sorry- we do not accept returns if we are not notified within 48 hrs of delivery date.
FREE SHIPPING IN THE USA!
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Michael J's Cues (MJC)
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